Ancient Chaos Club
Good questions. Clear answers.
All the practical stuff, without a twelve-labour quest.
Orders & delivery
Where is my order?
Open your confirmation email and follow the order-status link, or visit Track Your Order. If you cannot find the message, check spam and then contact us.
Can I change or cancel my order?
Email us quickly with the order number and your request. We will check its progress and tell you what can still be changed. This does not affect any applicable statutory cancellation or withdrawal rights.
Do you ship internationally?
Yes, subject to available destinations and carrier coverage. Shipping options and costs appear at checkout. Read Shipping & Delivery for details.
Which payment methods can I use?
Use any payment method displayed at checkout. The options available for your order are shown before you pay.
The tees & the graphics
How are the designs applied?
Our clothing features printed graphics. Check the individual product page for the garment, fabric, cut and print placement.
How do I choose my size?
Compare the product measurements with a favourite tee laid flat. Our Size & Fit guide explains how. The product-specific chart takes priority.
Is every tee the same fit?
Check each product description. Cut, fabric weight, measurements and available colours can vary between garments.
How do I care for the print?
Follow the care label first. Turning the garment inside out, choosing a gentle wash and avoiding direct heat on the print will help. See Print Care.
Will the colours look exactly like my screen?
Screen settings and lighting can affect how colours appear. If the item you receive is faulty or not as described, contact us; your conformity rights remain unaffected.
Returns & getting in touch
Can I return an item?
Eligible EU distance purchases have a 14-day withdrawal period. Read Returns & Exchanges for the complete process, costs and refund rules.
What if my order is damaged or incorrect?
Email us with your order reference and details of the issue. Photos can help us understand what happened. We will explain the appropriate next steps.
How do I access my account?
Open your KLEOS account and use the email associated with your purchase. Follow Shopify’s sign-in instructions.
How do I contact you?
Write to contact@alexander-ancien-atlas.com. Include your order reference if your question is about a purchase.
The oracle didn’t cover it?
Ask us directly. We’ll help you find the answer.
Contact KLEOS