Ancient Chaos Club
No tragic endings.
A fit that’s not quite right? An order issue? Here’s the way forward.
Tell us
For eligible EU consumer purchases, notify us within 14 days of receiving your goods. A clear email is enough.
Send it back
Return the goods within 14 days after your withdrawal notice. Keep your proof of postage.
Get your refund
Refunds go to the original payment method, unless you expressly agree otherwise. The full rules are below.
Wrong fit? Change of heart?
Who pays for return shipping?
You pay the direct return postage for a change-of-mind return. Necessary return costs for faulty or non-conforming goods are covered by us.
Can I exchange for another size?
Email us with your order number and the size you would prefer. We will check availability and explain the next steps. Your right to an eligible refund does not depend on accepting an exchange.
The print or item has a problem.
Please email your order number, a description and, if possible, a clear photo. Do not pay to send a faulty item back before contacting us for instructions.
Are printed catalogue designs excluded from returns?
No. A standard printed design or a choice of standard sizes and colours does not automatically make an item personalised. Any lawful exception must be explained before purchase.
The full return & refund details.
KLEOS — By Alexander Ancient Atlas
47 rue Vivienne, 75002 Paris, France
contact@alexander-ancien-atlas.com
Change-of-mind returns
For eligible consumer distance purchases in the EU, you have 14 days after receiving your goods to notify us that you wish to withdraw, without giving a reason. Email us with your order reference and a clear statement, or use the form below. Prior approval is not required to exercise your statutory right.
Send the goods back within 14 days after your withdrawal notice to: KLEOS, 47 rue Vivienne, 75002 Paris, France. Please include your order reference so we can identify the return.
Return costs and condition
You pay the direct return shipping costs when you change your mind. You may inspect the goods as you would in a shop. Handling beyond what is necessary to establish their nature, characteristics and functioning may result in liability for diminished value. Keep proof of return shipment.
Refunds
For a valid withdrawal, we refund your payment, including the least expensive standard outbound delivery option we offered, within 14 days after notification. We may withhold reimbursement until we receive the goods or proof of their return, whichever happens first. Refunds use the original payment method unless you expressly agree otherwise, without refund fees. The additional cost of an upgraded delivery option is not reimbursed as part of the standard delivery refund.
Faulty, damaged or incorrect goods
Contact us with your order reference and a description of the issue. Change-of-mind return charges do not apply to returns for which we are responsible under the legal conformity guarantee. Necessary return costs for a defective or non-conforming product are borne by us. Statutory guarantees and remedies remain unaffected.
Personalisation
Any statutory withdrawal exception for goods made to your specifications or clearly personalised applies only when its legal conditions are met and it has been disclosed before purchase. Standard catalogue designs, printing, sizes or colours do not automatically make a product non-returnable.
Customers outside the EU
Contact us before returning your order so we can explain the procedure applicable to your destination. Mandatory consumer rights in your country remain unaffected.
Optional withdrawal form
To: KLEOS, 47 rue Vivienne, 75002 Paris, France — contact@alexander-ancien-atlas.com
I hereby give notice that I withdraw from my contract of sale for the following goods:
Goods and order reference: ____________________
Ordered on / received on: ____________________
Consumer name and address: ____________________
Date: ____________________
Signature (only if submitted on paper): ____________________